Privacy Policy

Last updated: August 2026

Privacy Policy

VanMan (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect through our website, how we use it, who we may share it with, and your rights under the Privacy Act 2020.

By using our website or providing us with your personal information, you agree to the practices described in this policy.

What information we collect

We may collect personal information that you voluntarily provide when you contact us or request our services, including:

  • Your name
  • Email address
  • Telephone number
  • Pickup and delivery addresses
  • Preferred moving date
  • Details about your move, including items to be moved and any special requirements
  • Any other information you choose to provide through our enquiry, quote or booking forms.

When you visit our website, we may also automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of your visit
  • Referring website (where available)
  • General website usage information.

How we collect your information

We collect information when you:

  • Request a quote or booking
  • Complete one of our online enquiry forms
  • Contact us by email or telephone
  • Browse our website
  • Interact with cookies and website analytics.

Why we collect your information

We use your personal information to:

  • Prepare quotes and estimates
  • Arrange and manage bookings
  • Provide our moving services
  • Respond to enquiries
  • Communicate with you before, during and after your move
  • Improve our website and customer experience
  • Measure the effectiveness of our advertising
  • Meet our legal and business obligations.

We only collect information that is reasonably necessary for these purposes.

Cookies and website analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

We use:

  • Google Analytics to collect anonymous information about website traffic and visitor behaviour.
  • Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.
  • Google reCAPTCHA on our online forms to help protect the website from spam and automated abuse.

These services may collect information such as your IP address, browser type, device information and website interactions.

You can manage or disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

Who we share your information with

We treat your personal information as confidential and do not sell, rent or trade it to third parties.

Where necessary to operate our business and provide our services, we may share your information with trusted service providers, including:

  • Website hosting and IT service providers
  • Our custom-built customer management and booking system used to manage enquiries and bookings
  • Google services, including Google Analytics, Google Ads and Google reCAPTCHA
  • Professional advisers where required
  • Government agencies, regulatory authorities or law enforcement where required by law.

We require our service providers to protect your information and only use it for the services they provide to us.

Marketing communications

If you contact us to request a quote or enquire about our services, we may contact you regarding your enquiry or booking.

We will only send marketing or promotional communications where you have requested them or where permitted by law. You can opt out of receiving marketing communications at any time.

How we protect your information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, disclosure or alteration.

While no method of transmitting or storing information electronically is completely secure, we use appropriate technical and organisational measures to safeguard the information we hold.

How long we keep your information

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, or as required by law.

When information is no longer required, we take reasonable steps to securely delete or destroy it.

Links to other websites

Our website may contain links to external websites operated by other organisations.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Your rights

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any personal information that you believe is inaccurate or incomplete.

If you would like to make a request, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy or would like to request access to or correction of your personal information, please contact us:

VanMan
Email: bookings@vanman.nz
Phone: 0800 826 626

If you are not satisfied with how we have handled your privacy concern, you may contact the Office of the Privacy Commissioner at https://privacy.org.nz/.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our website or applicable laws.

Any updates will be published on this page, and the revised version will take effect from the date shown at the top of this policy.